P&L-oriented executive with 20+ years transforming business ecosystems into profit engines. Specialising in CX technology, digital transformation, BPO operations, and B2B growth — with a track record of launching products, scaling revenue, and driving EBITDA improvement.
Executives hire me when they need someone who can build revenue, lead transformation, and deliver commercial results without hand-holding.
I identify and monetise new business opportunities others miss. I have built product lines generating $1.5M+ incremental revenue within 12 months at 40% EBITDA, designed 5-year strategic growth roadmaps, and delivered 200% revenue growth through first-to-market CX and BPO solutions. I follow revenue from idea to P&L result.
I bridge the gap between technology and business outcomes. I have launched AI virtual agents, omnichannel platforms, CRM systems, and workforce management tools — not as IT projects, but as commercial products that generate EBITDA and improve NPS and SLA compliance. I have reduced operational expenses by 30% through data-informed process redesign.
I have built and led multi-functional teams of 100+ across customer care, operations, and project delivery. I design and implement new KPI frameworks for UX/CX/B2B-CX, manage complex vendor ecosystems, and drive change management across large organisations — from Turk Telekom's 3,000-person customer care division to AssisTT's multi-unit business development function.
My career started on the front lines of customer care — as a customer representative at Avea in 2006 — and grew into executive leadership overseeing billions in revenue and thousands of employees. That progression from operational reality to strategic decision-making is what gives me an edge: I understand the mechanics, not just the strategy.
Today I lead Business Development at AssisTT, a Turk Telekom subsidiary — managing five business units across product development, customer experience, quality management systems, PMO, and international operations. My mandate is to grow revenue, build new businesses, and transform a traditional BPO into a technology-first CX partner.
I hold an Executive MBA (Sehir University / Sheffield University) and a Master's in Organisational Behaviour. I am fluent in English and Turkish, and I am actively exploring senior executive opportunities globally.
Lead 5 business units — product development, CX, quality management, PMO, and international sales. Primary mandate: cross-functional P&L leadership, revenue architecture, and EBITDA optimisation.
Led end-to-end customer care operations for 16 million broadband and TV subscribers — managing ~3,000 employees and overseeing KPIs, budget, and projects contributing ~$315M USD of company revenue.
Managed corporate, SME, and key customer relationships including KPI management and process redesign. Improved NPS and SLA compliance across enterprise accounts.
Progressive leadership from Customer Representative to Operations Manager. Managed a $10M outsource budget, oversaw vendor relations, and was a core member of Turkey's 3G network launch team.
Each with a clear revenue outcome and measurable commercial impact.
AI-powered white-label omnichannel platform integrating voice, social, email, chat, and ticketing into a single agent workspace. Sold to enterprise clients.
Full-stack turnkey contact center solution enabling start-ups and mid-market clients to launch operations with zero infrastructure investment.
Architected AssisTT's first structured technology product portfolio — pricing strategy, go-to-market playbook, and sales motion across 10+ solutions.
Gig-economy workforce model for customer service — scaled to 800 agents in 12 months, enabling flexible capacity with dramatically improved EBITDA.
End-to-end digital employee lifecycle platform covering hiring, onboarding, training, performance management, and WFM — fully automated, no manual labour required.
Internally developed CRM and ticket management system — deployed for internal use and commercialised as a customer-facing product.
Led international brand launch, established AssisTT Holland BV, built European revenue pipelines across BPO and technology verticals.
Digital gifting platform launched in the German market under TT Ventures, leveraging AssisTT technology and operational infrastructure.
Led Turk Telekom Group ESG alignment — KPI standardisation, cross-functional sustainability reporting, and corporate governance integration across business units.
My experience spans multiple geographies — from building Turkey's largest broadband customer care operation to establishing European entities, managing international client accounts, and structuring cross-border revenue pipelines.
I am fluent in English, have extensive experience working with North American, European, and Gulf partners, and have a proven ability to build commercial relationships across different cultural and business environments.
The customer experience technology market is undergoing its most significant structural shift in a generation. AI-powered automation, omnichannel orchestration, and self-service design are collapsing the distinction between BPO and technology provider — creating a $50 billion market by 2030.
Companies that operate at both layers — delivering BPO services while owning the technology stack — will capture disproportionate value. This is precisely the strategic position I have been building at AssisTT for the past five years.
For organisations looking to lead in this space — whether in North America, Europe, or the Gulf — my combination of technology product experience and commercial operations leadership is rare at the executive level.
Sources: Gartner CX Technology Market Outlook 2025 · Salesforce State of the Connected Customer 2024 · McKinsey "The State of Customer Care" 2024 · TUIK Turkey AI Adoption Survey 2025
Whether you're a recruiter, executive search firm, or organisation with an opportunity — I respond to every relevant message personally.
I am open to senior executive conversations — VP, Director, or C-level roles — in CX technology, BPO, digital transformation, telecom, or related sectors. I bring deep operational experience, a clear commercial track record, and the ability to lead across cultures and geographies.
The best first step is a brief conversation. Reach out on any channel below and I'll respond promptly.
📍 Based in Istanbul · Open to relocation in North America, Europe & the Gulf · Available for video calls globally
I'll respond within 24 hours on business days.